Privacy Policy

Signal Fire & Safety Limited are committed to protecting your personal information or any data that you may share with us.

In running & maintaining our website, we may collect and process the following data about you:

• Information about your use of our site, including details of your visits, such as pages viewed.
• Information provided voluntarily by you. For example, when you use our contact form.
• Information that you provide when you communicate with us by any means.

Further detail is outlined below. Last updated April 2021.

Information Collected

​​Cookies

In order for some technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings),  monitoring performance of our services and marketing campaigns, and generally providing and improving our services.

​If you want to delete or block any cookies, please refer to the help and support area on your specific internet browser for instructions on how to locate the file or directory that stores cookies.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your anonymised IP address) will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html (note that this website is not provided by Signal Fire & Safety Ltd, and we therefore cannot ensure its accuracy, completeness or availability).

​Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. We consider Google to be a third party data processor.

​We use Google Analytics to determine how many people visit our website, which pages are the most popular, where they come from and how they get there (whether it is from Facebook, Google, etc). We do this to enhance the website experience for our clients, and to make it as easy as possible to find the relevant information.

Contact Form

If you’re interested in any of our services, you can complete a Contact Form on our website. From this, we take basic information, so we can respond to your query. We will never share this information with third parties, unless we have your permission.

How We Use Personal Data

​We will only use your personal data when legally permitted. The most common uses of your personal data are:

• Where we need to perform the contract between us.
• To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
• To send periodic emails.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Sharing of Information​

Signal Fire & Safety Limited will not sell your information and will only share your information with third parties when in direct relation to performing the service requested.

​​Contact Information

Signal Fire & Safety Limited provides you with the right as an individual to access your personal information held about you and make corrections if necessary.

You have the right to:

• Ask for a copy of the information that we hold about you.
• Correct and update your information .
• Withdraw your consent.

​You can exercise the above rights and/or manage your information by contacting us using the details below:

​Post: Data Protection Officer, Signal Fire & Safety Limited, 63 Meaford Road, Barlaston, Stoke-on-Trent, ST12 9EE

Email: callum@signal-fire.co.uk

Complaints

If you are unhappy, you have the right to lodge a complaint with a data protection regulator. The contact details for the Information Commissioner’s Office are below (correct as of April 2021):

​Address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

​Call: 0303 123 1113

Email: casework@ico.org.uk

​​We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

​If you have any questions relating to our Privacy Policy, please get in touch.